PLEASE NOTE:
As we expected the surge in volume has arrived.
We are experiencing challenges that are impacting delivery times.
A reminder of some of the items to be aware of:
- Increased volumes at our major hubs will lead to additional linehaul requirements and increased processing times, potentially delaying departure times and affecting arrival times at destination branches. The Johannesburg to Cape Town route is particularly sensitive due to transit times. We load freight on a first-come, first-served basis throughout the day and into the evening. We kindly urge customers who lodge freight with ITT to do so as early as possible in the afternoon/evening. For customers who require collections in the evening ,we would appreciate if you can have your freight ready by no later than 8:30 to 9.00pm. Late-arriving freight maybe be “bumped” to the next day’s loading process, as we often don’t have enough late freight to justify running an additional vehicle making it economically unviable.
- General traffic at coastal branches, including Cape Town, George, and the Garden Route area, is expected to increase, potentially impacting delivery times.
- Additional challenges include weigh bridge delays; road construction stop and go’s (particularly on the Garden Route) and potential closure of the Du Toits Kloof Tunnel. (This has happened as predicted).
- We kindly request your patience if delays occur and encourage you to plan accordingly, factoring in potential disruptions in your supply chain over this period. In some cases, this may lead to delays of 12-18 hours beyond our standard service level agreement (SLA) expectations.
- ITT will endeavour to mitigate the effects of the peak season by deploying additional resources – vehicles and staff.
At this stage, our shut down plans remain the same:
- Branches will continue to operate with skeleton staff
- Line hauls ex Johannesburg will likely only run to Port Elizabeth. Port Elizabeth will serve as the cross-dock hub for coastal freight and any returning freight to Johannesburg. This might cause delays in normal SLA’s.
- Whilst we will have standby staff, branches will be closed on Christmas Day and New Years Day.
Thank you for your understanding and cooperation.